How can I complain?

When working in the Tourism sector it is very common to receive oral and written complaints as tourists often complain about some aspects of their holidays. In order to be prepared, let´s have a look at how you can complain in English in an oral or written form and also how you are supposed to answer complaints properly.Written and Oral ComplaintsView more presentations or upload your own. (tags: english complain...
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What is Tourizm?Tourism is travel for recreational or leisure purposes. The World Tourism Organization defines tourists as people who "travel to and stay in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the place visited".Tourism has become a popular global leisure activity. In 2007, there were over 903 million international tourist arrivals, with a growth of 6.6% as compared to 2006. International tourist...
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Heraclea -Bitola Famous for its dazzling mosaics, ancient theater and Roman baths, Heraclea is the most vividly preserved city from the Ancient Macedonian empire surviving in the country. Founded in the 4th century B.C.E. and conquered by the Romans two centuries later, it was built on the Via Egnatia and became one of the key stations on this trading route. From the 4th-6th centuries C.E. Heraclea also had an Episcopal seat. The first excavations were done before the First World War, but only since then have the full glories of the ancient city...
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Stobi The ancient city of Stobi, lying in a fertile valley just a few minutes off the central north-south highway that connects Macedonia with Greece, was a vital trade route in its day. This crossroad of ancient civilizations has left a rich legacy of antique theaters, palace ruins, brightly-colored mosaics and religious relics for visitors today to enjoy. As a city, Stobi is first mentioned in documents from the 2nd century B.C.E. However, archaeologists believe that the town had been inhabited from at least 400 years earlier. Stobi became...
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Markov Monastery - SkopjeOnly 20 km (12 m) distant from the city, yet a world away in terms of atmosphere, Markov Monastery sits amidst flowering woods in the village of Markova Sushica. The construction of the church, dedicated to the martyr St Demetrius, began during the reign of King Volkashin (1346/47) but was painted and completed only some 30 years later. The church was built on a three-nave base with a vaulted dome on stone. Unlike many monasteries affected by Ottoman rule, Markov has retained its original structure and form. The church...
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Baba Mountain Baba Mountain overlooks the city of Bitola in the Republic of Macedonia. Its highest peak is Pelister (2601 meters, or 8533 feet). Baba mountain is the third highest mountain in the Republic of Macedonia after Korab and Šar Mountain. Other peaks besides Pelister are Dva Groba (2514 meters), Veternica (2420 meters), Muza (2350 meters), Rzana (2334 meters), Shiroka (2218 meters), Kozji Kamen (2199 meters), Griva (2198 meters), Golema Chuka (2188 meters), Skrkovo (2140 meters), Babin Zab (1850 meters), and many more. The Baba massif...
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Macedonian Cities -- Tetovo Mt.SarMt. Sar is one of the three Alpine mountain ranges in Macedonia, the other two being Mt. Korab and Mt. Bistra. It is at an altitude between 1,600 and 2,531 m and can be reached from Tetovo either by road or by a cable car (6,589m long). The Mt. Sar range is 80km long and 12km wide, and it is covered with snow from November till March or April. The Popova Sapka Ski Center is one of the most attractive winter resorts in Macedonia, offering 20km-long ski runs, 14 ski lifts, and two cable cars with a capacity of 13,770...
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Countryside & SpasMacedonia’s Unexposed Beauty: Countryside and Spas Local municipalities intend to promote the countryside for the purpose of attracting visitors and potential investors as one of the still unutilized ways of filling up their municipal budgets. A number of municipalities are drafting projects for natural beauties and archeological sites presentation. Negotino is going to promote "a wine street" -- the mayor will get together the few existing mini-wineries, while opening some new ones, as well. Our plan is to develop every...
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Events in Macedonia - JulyBlues & Soul Festival - SkopjeThis festival, which was established in 1996 and is held 1-7 July every year, further reaffirms Skopje's appreciation for quality music. Some of its participants so far have included Michael Hills Blues Mob, David Honeyboy Edwards, Lucky Peterson, Louisiana Red, Eric Sardinas, Temptations, U.P. Wilson, Mick Taylor, C.J. Chenier & Louisiana Red Hot Band, Tony Vega Band, Phil Guy, Ronny Jordan, Mighty Sam McClain, Bernard Allison, Melvin Taylor & The Slack Band, Mick Taylor (ex-Rolling...
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Macedonian Cities -- Struga EventsStruga Poetry EveningsThe idea of establishing the “Struga Poetry Evenings” was born in Struga on 15 July 1961. It all started with a series of readings by a number of Macedonian poets in honor of the two brothers, Konstantin and Dimitar Miladinov, great intellectuals, teachers, and writers, born in Struga in the beginning of the 19th century.Since 1961 the event has been taking place every August and usually lasts three to five days. Each year, this poetry festival begins traditionally with the reading of Konstantin...
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Macedonian Folklore"We keep repeating those ancient, created-God-knows-when poems, riddles, proverbs, magic spells, curses and tales, and they appear before us in a new, unknown glamour, with untouched freshness, as if they were created today. And it shall remain so for as long as the Sun shines and the Earth moves, and as long as our magic tongue exists. As long as we relentlessly restore love, always differently and always faithfully to folk poetry." Until the beginnings of Renaissance in Macedonia in the middle of the 19th century, there had hardly been any interest in collecting folk works due to the political and cultural circumstances in Ottoman-ruled Macedonia until that time. Even the...
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Macedonian Cities -- Stip Famous forMakfest FestivalThis festival has been the main event in Stip for 20 years and during this time it has developed and became the most popular pop festival in Macedonia. Held each year in October, the festival stage has hosted most of the Macedonian pop stars, as well as some international pop singers. PastrmajliiOnce in Stip, don’t miss the opportunity to taste its specialty called pastrmajlija. This pastry is made of pork, eggs, and lard, and is best if combined with strong red wine on a cold winter day. Kezovica...
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Macedonian Theatre The beginnings of the play in theatre lie in the Dionysian Bacchanalia held throughout Ancient Macedonia. The god Dionysus, through play, came among the people disguised as a male goat or bull and freed them from their difficulties, concerns, and problems. Archaeological finds in Macedonia confirm the view that classical dramatic art, in all stages of its development, left traces of its presence in Macedonia, as well. The figurine of the goddess Maenad dating from the 6th century B.C. discovered near Tetovo (hence the name...
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Millennium Cross in SkopjeThe Millennium Cross (Macedonian: Милениумски крст, Latinic: Mileniumski krst) is a 66 metre-high cross situated on the top of the Vodno Mountain in Skopje, Republic of Macedonia and the biggest cross on Earth. The cross was constructed to commemorate 2,000 years of Christianity in Macedonia and the world.Millennium Cross is one of the newest symbols of Skopje. It was build during 2002, and finished in August 2002. This Cross was build by Macedonian Orthodox Church in order...
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Thermal resorts Macedonia Thermal Spas offer an effective medical treatment to all the country people. These spas mainly use local thermal waters for the purpose of treatment. In the eastern part of Macedonia there are several thermal waters springs. While talking about the Macedonia Thermal Spas, the name that comes in our mind is the Kezovica spa centre. The spa has a century old reputation in the field of medical care. The personnel working in this spa are highly qualified and efficient. It is...
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About Macedonia Demographics The Republic of Macedonia has an estimated population of 2,055,915[32] citizens, according to the last population census in 2002 with 58% of the population living in urban areas. he largest ethnic group in the country are the ethnic Macedonians.According to the 2002 census,[28] 1,297,981 inhabitants declared themselves to be Macedonians, representing 64.18% of the total population. Approximately 500,000 inhabitants are declared as Albanians, representing 25.2% of the...
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Professional designer luggage

There are many travel bags and gift bags produced by some companies. you can buy bags that you want and gift bags at the nearest store.But now you can get online with the internet yeah ...Anyone can buy their bags and gifts at their favorite Internet from home with comfortable, or may be from the office or on the internet cafe with a hotspot internet connection.There are many manufacturers sell their products directly to consumers via the Internet.You only need to enter a keyword or travel bag gift shop in the google search box, you can find a...
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Last minute accommodation flights and Hotels

Australia is considered as one of the best destination for tourism, he has all the aspects that are best for the culture and people good for your holidays many beauty beaches, including accommodation. Perhaps somewhere you do not have time to prepare for your holiday plans, but for a place that you want to visit in Australia, it is difficult to find last minute accommodation , if you travel in the holiday season is almost fully booked, not even this holiday season was quite difficult for the last minute Hotels find that offers the price and place.When...
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Lake Matka Except for natural lakes in Macedonia, there are a great number of artificial lakes. These include Matka (near Skopje), as well as Mavrovo, Tikvesh, Kalimanci, and Streshevo. The Matka Canyon The Treska canyon is vertically cut into the massive of Suva Mountain. The geological features of the park reflect in the hard carst ground in the area. The different carst formations in the canyon, such as the karrens, flutes, valleys, cracks, crevices and caves, have been formed by long term impact of the mountan rivers, as well as great...
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Stone Town KuklicaThe “stone town”, is situated by the Kuklica village in the Kratovo area. According to the sources, the stone figures that are called Dolls by the local population are 10 million years old. There are many legends and myths about their existence, but the most famous is the one according to which the stone figures are wedding guests that were cursed by a forsaken...
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Veljusa-MonesteryIf you happened to set forth from Strumica by car half an hour before sunrise, after having driven some ten kilometres to the northwest of the city, you already climb up the winding narrow road above the Village of Veljusa, and there... you find yourself in front of the monastery gate. Around you there is the rural atmosphere of a Macedonian village that slowly wakes up. Dogs barking and roosters; smell of country yards and hen-houses, of chimneys and firewood that bring to mind images of breakfast being prepared. The area does...
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Vodica-St.Leontius' Monastery At the exit of the village of Vodoča, only four kilometres northwest of Strumica, loom up stately the renovated cupolas of the church of Saint Leontius, in silent testimony to the magnificence of the ancient seat of Strumica metropolitans. At night the sight is yet more majestic. The whole complex is lightened from various angles. Amid the surrounding darkness the chance traveller gets the feeling as if the monastery were pending, in descent from the heavens.There...
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The Monastery St. Panteleimon in SkopjeThe 12th century church of St. Panteleimon contemplates Macedonia’s capital city in untroubled serenity from the tiny village of Gorno Nerezi, high on the forested slopes of Mt. Vodno. Only a 15 minute drive from downtown Skopje, the church, which is one of the oldest and most important in Macedonia, was built and painted in 1164 under patronage of Byzantine prince Alexios Komnenos, whose name is immortalized in marble above the entrance to the church. It was dedicated to St. Panteleimon, the protector of...
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PlaosnikLocated in Ohrid’s old town, Plaosnik is an utterly unique phenomenon: it was recently reconstructed, with loving attention to detail, precisely in the style of a Byzantine church, right down to the red bricks and mortar.An early Christian sacral building dating from the 5th century was discovered here, built over the remains of an older antique building whose cistern was found in the atrium of the newly built temple.St. Clement built the monastery in 893 A.D. and dedicated it to St. Pantelejmon, the protector of health. During the Ottoman...
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